Shipping Policy

poeticstuff

Shipping Policy

We are a small business, registered in Canada. Our products are non-refundable. We elaborate each product individually, so there might be range of variations in regards to colour or image placement on the product. If you happen to buy a product that you deem has an issue beyond these allowable variations between product to product, please send us an email with photos to illustrate the problem. We’ll try to respond within 72 hours of receiving your email.  

Important: Right now, Face Covering take around 25 days in production due to the high demand of these products and because each mask is produced individually. 

Shipping and Delivery

We are located in Canada, so expect longer delivery times if you live outside of Canada or the United States. Shipments delayed by the shipping service are beyond our control and personal costs resulting from delayed shipments are not the responsibility of Poetic Stuff. We commit to shipping your order in a timely manner, but an order takes longer than predicted due to various reasons including reprints, low inventory, out of stock fabric or technical issues. Right now, due to the high demand of masks, it takes at least 15 days to produce every single mask apart from shipping times. We really appreciate your understanding.

Shipping Times

Destination
Service
Transit time

United States
USPS Priority Mail
1 - 3 business days

United States
USPS First Class Mail
1 - 3 business days

Canada
Canada Post Mail
2 - 7 business days. No Tracking.

Canada
Canada Post Xpresspost
1 - 2 business days

Canada
Canada Post Expedited Parcel
1 - 7 business days

International
DHL Express Worldwide
1 - 6 business days

International
International Untracked
10 - 30 business days

International
International Tracked
10 - 30 business days

Email:

poeticstuffshopatgmail.com